WHAT YOU SHOULD HAVE IN YOUR CV

You need a good CV or Resume to promote yourself in the current competitive job market. Your CV or Resume speaks for you before you speak to your interviewer.

So, how do you create a CV that speaks for you?

Your CV should have the following information:

• Personal Details

• Personal Objective

• Educational Qualifications

• Working Experience

• Responsibilities

• Specialisation

• Reference

HOW YOUR CV / RESUME SHOULD LOOK LIKE

LINDA BROWN

No 125, Jalan 41/69C,

85641 Bukit Alam,

Selangor Darul Ehsan.

Ph : 603-86917265

HP : 013-6258745

E-mail : linda.b@gmail.com

Personal Objective

To gain the position of a customer service administrator utilizing my experience in providing customer service in a growth oriented organization.

Education Qualifications

1. Bachelor (Hons) of Business Administration

Northumbria University

2^nd Class (Upper)

1. Cambridge A-Levels

4 A – Including Mathematics and Science

Work Experience

Organization: Edinco Associates, Johor
Duration: January 2008 till date
Designation: Customer Service Administrator

• Serve as resource to customer satisfaction representatives by responding to customer inquiries
• Handle the tasks of creating and maintaining master files within Opt vision for all paper mills.
• Coordinate with production planners and logistics for scheduling and shipping process of orders
• Responsible for scheduling meetings and travel for team members as well as processes telephone and mail inquiries for team members
• Maintain and replenish required office supplies
• Manage pricing by ensuring that control documents are in place for each customer as required
• Provide administrative support to Customer Service Supervisor and Customer Service Manager

Skills

1. Keyboard 40 words per minute
2. Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access – Advanced Level

Other Information

Languages – Indicate language spoken and written with proficiency level between 1 – 10 being 10 as highest.

Skills – Include skills that you have which will increase the interest of potential employer.

References/Referees

You should name two references in your CV – namely one academic and one employer. You should include their name, position, address and contact details. But remember to get your references permission before giving out their information and also keep them posted on your career movement.

If you do not have enough space, then just state that references is available on request.

When you write your CV, ensure that:

• Your CV is for a specific job – Ensure that you have mentioned all skills that is listed on the job advertisement. You may use back the same words on your CV.
• Indicate what is your contribution to the company – Do include your achievements and results achieved.